Pacific Sun Entertainment Privacy Policy
Pacific Sun Entertainment realizes that making purchases online requires trust. We value our customer’s trust and privacy and we pledge to you that we will work to protect the security and privacy of any personal information you provide to us. This includes, and is not limited to, any and all information you submit to us to complete an order, enter a contest or giveaway, or request information from Pacific Sun Entertainment.
Pacific Sun Entertainment believes it is your right to know what information we may collect from you and how and why we may use it. This document helps to explain these procedures.
1. Personal information we collect
We collect personal information that you choose to provide voluntarily when using the Pacific Sun Entertainment website. This information includes your email address and a password when you register to create your Pacific Sun Entertainment account. You are able to browse our site and place an order without registering, but you will need to do so in order to take advantage of special Pacific Sun Entertainment features. We may also ask you for personal information when you contact our customer service department. This is necessary so we can protect against fraud and to process your request more efficiently.
Purchase information
When you place an order with Pacific Sun Entertainment, we collect your name, email address, phone number, billing/shipping address, (ALL orders must ship to the verified card billing address ONLY), credit card number, expiration date and identification code if applicable. This information is important in processing your order and verifying your billing address. It also allows us to ship your order and keep you informed regarding the status of your order. Billing information can be provided over the phone by calling our customer service department at 1-800-333-8149.
If you are a registered customer of Pacific Sun Entertainment, you can save your shipping/billing information for one or more credit cards inside your account. You may change this information at anytime by logging into your account with Pacific Sun Entertainment.
Cookies and other computer information
When you visit the Pacific Sun Entertainment website, you will be assigned a "cookie" (a small unique identifier text file) to be stored on your computer's hard drive. The purpose of this cookie is to identify you when you visit our site so we can enhance and customize your shopping experience.
Your browser must be set to accept this "cookie" for you to be able to shop on Pacific Sun Entertainment. You can delete this "cookie" on your computer once you have completed shopping. To delete a cookie on your browser refer to the "Help" menu on your particular browser.
We also collect technical information from your computer each time you request a page during your visit to Pacific Sun Entertainment. This information will include your Internet Protocol (IP) address, your operating system and browser type. We collect this information to enhance your experience at Pacific Sun Entertainment and to help us create and develop an improved site. We do not rent or sell this information to any third parties.
Other times we may collect personal information
From time to time, Pacific Sun Entertainment may conduct surveys, contests, and/or giveaways using our Website, email, or other media. If you choose to participate, we may require you to supply personal information. We treat this information with the same policies as outlined in this document.
We will use your email address that you provide to respond to your questions, suggestions, and/or requests for assistance in using Pacific Sun Entertainment.
2. Use of your personal information
Information we collect on Pacific Sun Entertainment may be used to enhance your shopping experience in the following ways:
- Deliver products that you purchase online
- Register you as a customer of Pacific Sun Entertainment
- Bill your credit card for purchases you make on Pacific Sun Entertainment
- Confirm your shopping orders
- Respond to your customer service inquiries and/or requests
- Communicate special sales, offers, features, contests, giveaways, etc. that may be of interest to you if you choose to receive such notices
- Find and stock the products you want
- Customize your experience at Pacific Sun Entertainment
3. When and with whom we share your personal information
We never sell or rent your billing or credit card information to any third parties under any circumstance. We will share customer information only with our agents, representatives and trusted service providers and contractors for the limited purposes of fulfilling customer orders; offering certain products and services in connection with our Website; communication to customers; providing customer service; enhancing and improving the customer shopping experience; providing a personalized shopping experience and completing credit card transactions.
We will not share your email address with any third party without your explicit consent. Occasionally we run promotions on our site, which may include the opportunity to opt-in to email lists for specific partner companies. In these cases, sharing your email address will not be required and the promotion will include specific information about how your email address will be shared.
On rare occasions we partner with other major companies whose products or services we feel offer the same high quality and standards as our own. In these instances our postal mailing lists are made available to them. While we carefully pick and choose whom we partner with, we understand perfectly if you prefer to hear from no one but us. To remain exclusively with us and not receive information about any other companies or their services, please call us at 800-333-8149 or e-mail us at support@pacificsun.tv.
Aside from the purposes described above, we will never share your personal information with any third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
4. How you can decide what marketing communication your receive from us
If you choose to receive them, Pacific Sun Entertainment will periodically send you email messages describing new products, featured merchandise and special promotions and/or giveaways.
5. How we protect the security of your personal information
The security of your personal information is as important to Pacific Sun Entertainment as it is to you. Pacific Sun Entertainment uses a technology called Secure Sockets Layer (SSL). The digital certificate guarantees that your personal information is being transmitted to the secure and encrypted Pacific Sun Entertainment Web server.
Your personal information is protected by the password you created when you registered an account at Pacific Sun Entertainment. It is your responsibility to keep this password confidential. You may change this password anytime by logging into your account.
6. Changes to the Pacific Sun Entertainment Privacy Policy
We reserve the right to change, modify or amend this privacy policy at any time. If we make any significant change to this policy, we will post a notice of the change on Pacific Sun Entertainment.
7. How to contact Pacific Sun Entertainment
Pacific Sun Entertainment, Inc.
Van Nuys, CA 91406
Phone: 818-357-5440
Fax: 818-357-5449
Email: info@pacificsunwholesale.com